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Jabal Omar Marriott Hotel Makkah, Mecca

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From127US$ /night
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04Feb2025Select date
Check-out
05Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Umm Al Qura, Po Box 2036, Mecca, Saudi Arabia

Jabal Omar Marriott Hotel, Makkah is a luxurious five-star hotel situated within the Jabal Omar complex, just a short walk from Al Masjid Al-Haram. It features spacious and modern accommodations with stunning views of the Grand Mosque and the city. The hotel incorporates contemporary design with amenities tailored for both leisure and business travelers.

Location

Located centrally in Makkah, the hotel is within walking distance to several important Islamic sites. The nearest airport is King Abdulaziz International Airport, approximately 62 miles away. Access to local transportation options facilitates easy exploration of the city.

Rooms

The hotel provides 426 spacious rooms, including 52 luxury suites, designed in a modern style. Each room features panoramic views of the Holy Haram and the surrounding cityscape. Amenities include separate living and seating areas, premium bedding, and a range of bath products for guest comfort.

Eat & Drink

Guests can enjoy multiple dining options, including the Spice Market and Olive restaurants, both offering views of the Holy Haram. The Spice Market features Asian cuisine, while the Olive Restaurant specializes in international dishes. In addition, the Atrium Café serves light meals, snacks, and pastries.

Leisure & Business

For business travelers, the hotel has a modern business center and five meeting rooms that can host a variety of events. Leisure facilities include a private prayer hall overlooking the Haram and tasteful public areas designed for guest relaxation. Guest-facing signage emphasizes social distancing guidelines throughout the premises.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Quadruple Room
Max:
4 persons
34 m² 
Bed options:
4 Single beds
Air conditioning
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Deluxe Quadruple Room
Max:
4 persons
34 m² 
Bed options:
4 Single beds
Air conditioning
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Superior Double Room
Max:
2 persons
34 m² 
Bed options:
2 Single beds
Air conditioning
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Getting around

A list of all available modes of transport

City Center
Mecca2000 ft
Airports
King Abdulaziz (JED) 60.3 mi
Ta'if (TIF) 70.1 mi
Train
Al Haramin Train "Mina 1 Station‎" 5.4 mi
Metro stations
Station Jamarat (Mina 3) 3.4 mi
Mina 2 4.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Elevator
  • Currency exchange
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Guest Parking

  • Electric kettle
  • Dryer

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning

Dining

  • In-room breakfast
  • Restaurant
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Children's menu

Spa & Leisure

  • Sun terrace
  • Leisure/ TV room

Room features

  • Air conditioning
  • Heating
  • Soundproofed rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Self-catering

  • Electric kettle
  • Dryer

Room decor

  • Carpeted floor
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Location

Umm Al Qura, Po Box 2036, Mecca, Saudi Arabia
Map view
street view
Umm Al Qura, Po Box 2036, Mecca, Saudi Arabia
Nearby
As Sahaba Museum
1600 ft
Restaurants
Starbucks
1500 ft
Ibrahim Alkhaleel Street Hyatt Regency Hotel
The Oasis
1.4 mi
Ibrahim Al Khalil Street Jabal Omar
Al Rehab Restaurant
1.4 mi
Ibrahim Al Khalil Dar Al Tawhid intercontinental Makkah
Cafe' Cino
1.3 mi
Makkah Millennium Hotel Ibrahim Al Khalil street.
Al-Qasr Restaurant
1.4 mi
Ibrahim Al Khalil Road
Al Majlis Restaurant
1.4 mi
Ibrahim Al Khalil Road
Simit Sarayi
2.5 mi
Ajyad Street Abraj Albait First Floor
Zamzam Lobby Lounge
1.3 mi
Makkah

Reviews and Ratings

Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
calm location
attentive service
limited dining variety
distance due to constructions
7.0/10
Very good
Rooms
7.3
Location
7.5
Service
7.7
Dining
6.3
Guest reviews
7.0/10
based on 23 reviews
8.7
8.7/10based on 9374 reviews
Paul
United States of America, May  2024
7.2/10

I had a pleasant stay at the hotel. The new extension of the Haram was visible from my room, number 1608, within the building. The staff, although a bit rude, seemed to take pleasure in their work. The location is convenient, just a short walk to the Haram, but the housekeeping staff's behavior with the master key was concerning.

Rooms
8.0
My room had a view of the new extension of the Haram. Despite the police horns possibly due to footfall, the room was within the building and comfortable.
Service
7.0
The staff was friendly overall, although some were a bit arrogant. The service was good, but there were instances of unpleasant encounters
Location
6.0
The hotel is conveniently close to the mosque and within walking distance of the Haram. The shuttle bus helped overcome the slight inconvenience of the location. However, the issue with housekeeping having a master key was a downside.
Dining
7.0
The dining experience was mixed, with a wide variety of freshly prepared food but lacking in guidance for table arrangements. Warm bread was a delight.
Facilities
8.0
The hotel offers a variety of facilities to make the stay more comfortable.
Robert
United Kingdom, May  2024
7.2/10

I had a wonderful stay at the hotel, enjoying the spacious rooms with a good view of Al Haram. The staff's service was friendly and helpful, but there were some issues with cleanliness and room maintenance during our visit. The location was great, close to Al Haram with convenient transportation options, although not right in front of the Haram area. The dining experience fell short of expectations, lacking diversity in cuisine. Despite some drawbacks, the overall experience was comfortable and enjoyable.

Rooms
8.0
The rooms were quite spacious for 4 adults with a good view of Al Haram.
Service
7.0
The staff was very kind and helpful during our stay.
Location
9.0
The hotel is conveniently located near Al Haram with easy transportation options.
Dining
5.0
The dining options did not meet my expectations in terms of variety.
Facilities
7.0
The hotel offers some useful facilities for a comfortable stay.
Edward
United Kingdom, April  2024
7.8/10

The hotel rooms were nicer and seemed to be new compared to other hotels in the area, but there is room for improvement. The service was very attentive and guests are dealt with politely and with courtesy. The location is vast and calm, suitable for relaxation, although a bit far due to nearby constructions. The dining experience was good with plenty of variety, although improvements could be made with more international options. Overall, a pleasant stay with some areas that could be enhanced.

Rooms
8.0
The rooms were locked when we returned from zuhar prayers even though we informed the staff we would check out after prayers.
Service
9.0
The staff were very attentive and especially Ahmed at the front desk provided exceptional customer service.
Location
7.0
The location is vast and calm, aiding in relaxation, but slightly far due to ongoing constructions.
Dining
7.0
The dining options were good with a touch of the Middle Eastern cuisine, but lacking fresh juice and tea variety.
Facilities
8.0
The facilities were adequate for a comfortable stay.
calm location
limited dining variety
Jamie
United Kingdom, February  2024
6.8/10

The hotel is conveniently located in the Al Haram development complex, just a few minutes' walk to Haram and the Kaaba. The rooms, although spacious for four adults, were somewhat dusty despite having a 'do not disturb' sign on the door. The service was friendly and accommodating. The location, while not right around the corner, was made manageable with the shuttle bus service. The dining options were varied but a bit hard to navigate. Overall, a decent stay with some cleanliness concerns.

Rooms
7.0
The spacious rooms for four adults were somewhat dusty despite the 'do not disturb' sign on the door.
Service
8.0
The staff were friendly and accommodating.
Location
7.0
The hotel's location in the Al Haram development complex was convenient, though not right by the Kaaba. The shuttle bus service helped mitigate the distance.
Dining
6.0
The dining options were varied but slightly challenging to navigate.
Facilities
6.0
The facilities met basic needs but did not stand out.
John
United Kingdom, February  2024
8.2/10

The hotel is very close to Al Haram, offering spacious and fresh rooms without a Haram view. The service is exceptional with helpful staff and clear information provided. The location is ideal, very near the Haram with 24-hour shuttle service. The dining experience, while not five-star, features traditional local products. Overall, a convenient choice for pilgrims.

Rooms
8.0
The rooms felt fresh and clean, albeit lacking a view of Haram. They were nice and spacious.
Service
9.0
The staff was really professional and helpful. They accommodated our requests promptly.
Location
9.0
The hotel is ideally located very close to Al Haram, providing convenient accessibility for pilgrims.
Dining
7.0
The dining options feature traditional local products, although the variety may not meet premium standards.
Facilities
The hotel offers essential facilities to ensure a comfortable stay for pilgrims.
Convenient location
Limited dining
Margaret
United States of America, February  2024
6.6/10

My stay at the hotel was quite pleasant overall. The room had an excellent view of the new extension of the Haram, especially after the zohor prayer, and the adjustment to have 4 beds was convenient. However, the location was a bit inconvenient with expensive parking, although the proximity to the Haram and bustling area were positives.

Rooms
8.0
I stayed in room 1608 which had a nice view towards Haram. The room was comfortable and offered a great view of the new extension of the Haram.
Service
7.0
The service was nice on average, with staff like Anmar Freed, Waldo Zagreb, and Haitham being particularly helpful and understanding. They really took care of the guests' needs.
Location
6.0
The location, though not very close to the Haram, was good with bus services making access convenient. The area was slightly uphill for walking but close to masjid Haram.
Dining
6.0
The dining experience was standard with some need for improvement in table layouts and service speed. However, the shuttle to Haram was a helpful touch.
Facilities
6.0
view
expensive parking
Anthony
United Kingdom, February  2024
8.4/10

I found the hotel to be exceptional in many ways. The rooms were very good, and the service from the staff was incredibly supportive and welcoming. The location, although not very close to the Haram, was outstanding thanks to the 24-hour shuttle service. The dining options were varied and satisfying. Overall, my stay was pleasant with some minor drawbacks.

Rooms
8.0
The rooms were very good, and I appreciated the 24-hour availability. An iron and ironing board were eventually delivered.
Service
9.0
The staff, especially Mr Waleed at the reception, were highly professional, friendly, and supportive. The timely bus transfer was a great convenience.
Location
9.0
The location was exceptional with the 24-hour shuttle service making it convenient to access various areas. Close to many attractions and with easy access to the Haram.
Dining
8.0
The dining experience was tremendous with a wide array of choices. I would have appreciated some Asian dish options on a regular basis.
Facilities
8.0
The hotel offers a range of facilities that catered to my needs during my stay. From room service to laundry, everything was efficiently managed.
supportive service
distance from Haram
Hugh
United Kingdom, February  2024
7.6/10

The hotel offers luxurious rooms with quality bathroom amenities, ideal for Umrah rush despite some delay in cleaning upon request. The service is attentive and aims to make the stay memorable, though there were minor issues. The location is convenient for activities near the Haram and Alharam, with some drawbacks during peak Salah times. The dining options are varied and suited most tastes, meeting expectations for a peaceful stay in Makkah. Overall, the hotel provides a comfortable experience with room for improvement in service and location aspects.

Rooms
8.0
The rooms were very comfortable and luxurious with quality bathroom goods.
Service
7.0
The staff were attentive and focused on details to ensure a memorable experience, despite some issues encountered.
Location
7.0
The hotel's location is convenient, close to Alharam and the center of activities, despite minor inconveniences with parking and blockades during peak Salah times.
Dining
8.0
The dining experience offered a variety of freshly prepared food, meeting expectations for a peaceful stay in Makkah.
Facilities
8.0
The hotel's facilities were adequate for a comfortable stay.
Charlotte
United Kingdom, November  2023
6.0/10

The hotel is a bit uncomfortable, with small rooms, expensive rates, and unclean spaces. The service is friendly but lacks organization, especially during busy times. The location is good but can be obstructed during peak Salah times. The dining is decent but not exceptional. Overall, an average stay with room for improvement.

Rooms
5.0
The rooms were even smaller than expected, and the cleanliness was lacking.
Service
7.0
The staff was friendly but lacked organization, especially during peak times.
Location
6.0
The hotel's location is good but can be obstructed during peak Salah times.
Dining
6.0
The dining experience was average, nothing outstanding.
Facilities
6.0
Basic facilities with room for improvement.
Alastair
United Kingdom, November  2023
6.6/10

My stay at the Jabal Omar Marriott Hotel had its ups and downs. The rooms were spacious and comfortable, but there were cleanliness issues with hair left from previous guests. The service was friendly, although there could be improvements in guiding guests. The location was convenient with the free shuttle to the Haram, but a bit of a walk or bus ride away. The dining options were limited, especially for specific expatriate preferences. Overall, it was a decent stay with some room for enhancement.

Rooms
7.0
The rooms were spacious and comfortable but had cleanliness issues with hair from previous guests.
Service
7.0
The staff was friendly but could use some more training in guiding guests.
Location
6.0
The location was convenient with a free shuttle to the Haram, but a bit of a walk or bus ride away.
Dining
6.0
The dining options were limited, especially for specific expatriate preferences.
Facilities
7.0
Samuel
United States of America, October  2023
7.0/10

My stay at the Jabal Omar Marriott Hotel was a decent experience overall. The rooms were suitable for a single traveler or a small family, equipped with 'do not disturb' signs on the door. While the service had some issues with promptness and guest relations, Mr Muhammad was helpful in arranging a nice room with a view of the Haram. The location was convenient but slightly challenging to reach after the maghreb prayer. The dining experience fell short of expectations, though there was a good variety of food available. The hotel facilities were satisfactory.

Rooms
7.0
The rooms were adequate for a single traveler or small families, and I appreciated the 'do not disturb' sign on the door.
Service
6.0
Although there were some issues with promptness and professionalism, Mr Muhammad was helpful in arranging a nice room with a view of the Haram.
Location
8.0
The location was convenient, near the King Fahad gate and the Umrah gate, making it easy to access the Haram. However, it was slightly challenging to reach after the maghreb prayer.
Dining
7.0
The dining experience had a good variety of food, but it did not meet my expectations for a Marriott hotel in Makkah.
Facilities
7.0
The hotel facilities were standard and met my basic needs.
Convenient location near the Haram
Slow service
John
United Kingdom, September  2023
5.6/10

The hotel's location is decent with free shuttle service, but there can be blockades during peak Salah times. The service varies from incredibly polite and nice to slightly arrogant in communication. The dining could use more variety, especially during breakfast, but the facilities are satisfactory.

Rooms
5.0
The shower had a loud cracking noise that made me uncomfortable despite calls to room services and front desk.
Service
7.0
The customer service, especially Ahmed at the front desk, was exceptional, but the communication could be improved.
Location
6.0
The hotel's location is ok, and the free shuttle service is convenient, but I might choose a closer hotel next time.
Dining
5.0
The breakfast options need improvement and seem reserved for specific Haj groups according to nationalities.
Facilities
6.0
Standard facilities were available but could be enhanced for a better experience.
Near Masjidil Haram
Uncomfortable shower
Peter
United Kingdom, August  2023
7.0/10

Staying at the Jabal Omar Marriott Hotel was a mixed experience. While the rooms were cosy and faced Haram, the dining was a disaster. The service was friendly and efficient, and the location was extremely close to Haram, with spacious surroundings. However, the dining experience did not meet expectations, and the security regarding room access was concerning.

Rooms
9.0
The rooms are cosy and all facing Haram.
Service
9.0
The staff showed excellent work ethic, professionalism, and a willingness to ensure customer satisfaction.
Location
8.0
The location is extremely close to Haram, offering a nice walk by the bell boy.
Dining
5.0
The dining experience was a disaster, not meeting expectations for a Marriott.
Facilities
6.0
Facilities are available, but improvements are needed in the dining area.
Kathleen
United Kingdom, August  2023
8.0/10

The hotel is strategically located near Masjidil Haram, making it brilliant for pilgrims. The rooms, although originally meeting rooms, were spacious, airy, and clean. The service was excellent, especially with the helpful supervisor on the 8th floor, Belim. The dining options were good overall. The proximity to Masjidil Haram was a standout feature, providing superb convenience.

Rooms
7.0
The rooms were large, airy, and clean.
Service
9.0
Location
9.0
The hotel's location near Masjidil Haram was superb and strategic for pilgrims.
Dining
7.0
The dining experience was not bad with good options available.
Facilities
8.0
The hotel provided adequate facilities for a comfortable stay.
Clean
Room size
Andrew
United Kingdom, August  2023
7.6/10

The hotel is strategically located near Masjidil Haram in the KSA, within the Al Haram development complex, making it a convenient choice for pilgrims. The rooms, although not initially designed as such, were clean and tastefully done, with a unique touch of having a prayer carpet. The service, while limited in staff, showcased excellent work ethic, with prompt delivery of requested items. The dining experience, although not extravagant, was satisfactory for the cost. The location, just a few minutes' walk to the Haram and Kaaba, adds significant value to the stay.

Rooms
7.0
The rooms were originally meeting rooms with prayer carpets, but they were clean and tastefully done.
Service
8.0
The service, despite being operated by a small team, showed a high level of dedication with prompt delivery of requested items.
Location
9.0
The location is excellent, being very close to the Haram and the buffet breakfast within the Al Haram development complex.
Dining
6.0
The dining was satisfactory and decent for the value, but could offer more variety.
Facilities
8.0
The hotel provides essential facilities and amenities to ensure a comfortable stay for guests.
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Rooms and Guests2 Guests, 1 Room